Product return policy

On-line client of may return their product and thus can get their money back, if applying for the procedure to return the product within 10 working days, in accordance with Government Ordinance nr.130/2000, regarding customer protection of closure and completion of remote /distance contracts.

The 10 working days period provided for the exercise of this right shall begin:

  1. for products, from the date of receipt by the consumer (printed editions Index TUDOR-ART)
  2. for services, from the day of contract (subscription at data base)

The distance contract means a contract for the supply of goods or services, concluded between a trader and a consumer, under an organized sales system by the retailer, which uses exclusively, before and after the completion of the contract, one or more remote communication techniques.

Right of return within 10 working days is only for customers who have purchased on-line products from website, sent via courier service.

The customer has the right to terminate the contract, within 10 working days without penalty and without giving any reason.

According to Ordinance no. 130/2000, the consumer is responsible for paying the costs of returning the products to the retailer.

The right to return a product does not apply to legal personality.

Refund will be made within 30 days from the date of termination of the contract by the consumer.

According to Ordinance 130/2000, consumer can not terminate the following types of contracts:

  1. services supply contracts that have begun, with the consumer’s agreement, before the expiry of 10 working days (subscription at data-base).
  2. contracts for the supply of goods or services whose price depends on fluctuations in the financial market which can not be controlled by the trader.

For any details or uncertainties regarding return of purchase, buyer can contact the trader via e-mail or at any of the telephone numbers on site.

Return of products will be made at Ramnicu Valcea, 9, Splaiul Independentei, 240167, Romania.

Last version January 1st, 2017